By Li, Guangzhou Daily Reporter: To address the challenges of vocational training equipment maintenance difficulties and significant downtime impacts, Guangzhou Boer Teaching Instrument Co., Ltd. recently announced an upgraded after-sales service system. The company has launched a three-dimensional service solution encompassing "rapid response, in-depth training, and lifelong maintenance," providing full-cycle technical support for partner institutions nationwide.
The system features: establishing three regional service centers covering South China, East China, and Southwest China with a rapid response mechanism guaranteeing 4-hour on-site repairs in provincial capitals and 8-hour service within prefecture-level cities; forming a technical team of 15 automotive engineering experts offering end-to-end services including installation, debugging, regular inspections, and emergency repairs; developing an online training equipment management system enabling real-time repair reporting, progress tracking, and maintenance guides via mobile devices.
Specifically designed for high-voltage equipment in new energy vehicles, Boer innovatively implements a "three-tier protection" service: conducting two free equipment inspections per semester, providing 40 hours of annual teacher operation training, and waiving original factory parts labor fees during the lifetime maintenance period. The Training Center Director of Guangzhou Transportation Technician College commented: "During last year's typhoon, Boer engineers completed emergency repairs on a water-damaged training platform within 6 hours, ensuring uninterrupted preparation for skills competitions." Data shows the company has maintained a 98.7% after-sales service satisfaction rate for three consecutive years, with an annual equipment failure rate kept below 3%.
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